Barry Harrell

Executive Summary & Candidate Overview

Barry's career spans over three decades, during which he has held key roles in companies like FRONTIER, INC, SENOR, and SITA/EQUANT. His responsibilities have included network configuration design, troubleshooting, and project management, demonstrating a strong ability to lead teams and deliver successful outcomes.

Accomplishments and Key Performance Indicators (KPIs)

• Successfully supported Cisco IP Telephony platforms and Genesys CTI call routing solutions for multiple locations, serving user bases ranging from 3000 to 20,000+.

• Led projects for network implementations, VoIP migrations, and infrastructure upgrades, ensuring high network availability and customer satisfaction.

• Provided second/third level technical support for Cisco Unity and Cisco Unity Connection applications on a worldwide basis, resolving complex technical issues and serving as a technical lead for large customer accounts.

Location and Travel

• Open to: Relocation and On-Site Roles.

• Compensation Seeking: Open to Review Upon Booked Meeting.

• Position Seeking: Barry is seeking Senior roles related to network engineering, VoIP engineering, and project management.

Work Experience

Network Engineer/VOIP Engineer/Project Manager at FRONTIER, INC - Richardson, TX

• Supported Cisco IP Telephony platforms and Genesys CTI call routing solutions.

• Troubleshot router configurations and conducted debugging with Wireshark testing.

• Managed projects for network configuration design and implementation.

Subject Matter Expert (Contractor) Cisco at SENOR - Richardson, TX

• Provided second/third level technical support for Cisco Unity and Cisco Unity Connection.

• Formulated technical action plans for analyzing and resolving end-to-end solutions.

• Acted as a technical advisor on Cisco Unified Messaging, Unified Communications Manager, and Voice Gateways.

IPT Engineer/Lead Engineer at SENOR - Cleveland, OH

• Provided customer access service delivery acceptance testing for Cisco Call Manager and Unity.

• Facilitated efficient network implementations while maintaining high network availability.

• Designed and implemented Cisco IPT platforms, including routing tables and dial plans.

IPT Engineer/Lead Engineer at Electronic Data System - SENOR - Fort Worth, TX

• Provided customer access service delivery acceptance testing for Cisco IPT platforms.

• Managed VoIP migrations and integration with existing systems.

• Supervised infrastructure management, billing, and telecommunications.

Senior Network/VOIP Engineer at SCIENCE CORP - Fort Worth, TX

• Tested high-speed circuits and configured Nodal site Telecom.

• Managed network implementations and troubleshooting.

• Installed and configured Avaya Communication Manager Servers.

Senior Network Engineer/NOC Manager at SITA/EQUANT - Dallas, TX

• Managed a group of support engineers and provided technical training.

• Facilitated network implementations and maintained high network availability.

• Designed fiber topology, SONET layer, VoIP, VLAN, and MPLS architecture for the DC Net project.

Operation Manager at VOICETONES, INC - Arlington, TX

• Managed M.I.S. help desk and guided the company's I/T strategy.

• Supervised support group for PBX setup and voicemail integration.

• Handled inbound overflow calls and trained support analysts on procedural and technical issues.

Texas Project Manager/Communications at MCI COMMUNICATION - Richardson, TX

• Supervised the transmission and acceptance of call records.

• Managed all phases of telecommunication projects, including WAN and LAN routes.

• Interfaced with vendors, Local Exchange Carriers, and FCC for project management.

Education:

• Certificate of Completion in ATM Troubleshooting from Northwest College.

• Bachelor of Science from Columbia Pacific University, Mill Valley, CA.

• Master in Tech Certification from National Cable Television Institute, Denver, CO.