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Chetana G.

Digital Product Manager

Executive Summary & Candidate Overview

Chetana is an accomplished product manager known for her ability to drive digital transformation and deliver innovative products that meet customer needs. With extensive experience in leading product development lifecycles and collaborating with cross-functional teams, Chetana has successfully launched numerous products and initiatives aimed at improving user experience and maximizing ROI. Her strategic mindset, coupled with her strong leadership skills, makes her a valuable asset in any product management role.

Accomplishments and KPIs
  • Proven track record of developing and executing product strategies that drive business growth and enhance customer satisfaction.

  • Specialization in product development, stakeholder relations, executive communications, resource management, and vendor management.

  • Expertise in agile product management methodologies, business analysis techniques, and market research.

  • Skilled in leading cross-functional teams, conducting workshops, and collaborating with stakeholders to ensure product success.

  • Proficient in technical skills including business modeling, product management tools, data analytics, e-commerce technologies, and cloud technologies.

Work Experience

Bank of Montreal Digital Product Manager Toronto, CA [Sep 2022 – Present]

  • Led the digital lending portfolio, focusing on building straight-through applications for banking and credit card products.

  • Identified, prioritized, and pitched ideas to senior management for enhancing the Digital Offers ecosystem, resulting in 5M additional sales in a year.

  • Launched a self-serve application for pre-approved personal loan products, generating $1M in revenue.

  • Collaborated with cross-functional teams to optimize rewards user flow, increasing program visibility and click-through rates.

Deloitte Consulting Product Lead San Jose, CA [July 2021 – Sep 2022]

  • Led the Co-brand Credit Cards portfolio for a top travel & hospitality client, increasing credit card acquisitions by 3M.

  • Managed partnerships with stakeholders and implemented omni-channel strategies for B2B and B2C e-commerce solutions.

  • Implemented Salesforce Live Chat as the channel of choice for US customers, reducing end-to-end contact costs by 30%.

Sony PlayStation Product Owner San Jose, CA [March 2020 – July 2021]

  • Led the redesign of Sony PlayStation's omni-channel consumer experience transformation project, saving over $20M in customer service budget.

  • Developed and executed product strategy and roadmap for B2C web self-service solutions.

  • Implemented end-to-end product development lifecycle and analyzed data to understand channel and client behaviors.

Deloitte Consulting Product Lead [Feb 2015 – Jan 2020]

  • Led digital transformation projects across various industries, increasing order conversion rate and new user activation.

  • Developed and maintained product backlog, designed wireframes, and created UML diagrams.

  • Conducted end-to-end impact analysis, design reviews, and A/B testing to ensure compliance with business requirements.

Factset QA Associate [Dec 2012 – Nov 2013]

  • Reviewed requirement specifications and prepared test plans, status reports, and exit reports.

  • Coordinated with development teams in defect triage meetings and supported UAT.

  • Utilized SQL queries for validating data from front-end to back-end testing.

Location and Travel
  • Open to: Remote, Hybrid and On-site roles.

  • Compensation: Seeking competitive salary based on experience and responsibilities

  • Position Seeking: Product manager or senior product management roles focusing on digital transformation and customer-centric product development.

  • Bachelor’s Degree in Computer Science Engineering, JNTUH-Hyderabad, IND.

  • International Business, Conestoga College Institution of Technology, Kitchener, CAD.

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Chetana G.
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