Chris Sheeley

Tier 3 Voip Engineer

Executive Summary & Candidate Overview

Chris is a professional and intelligent customer service representative with a diverse skill set in database management, web development, HTML coding, and networking infrastructure. With significant experience in VoIP engineering and IT support, Chris is adept at managing complex systems and troubleshooting issues efficiently. He is seeking opportunities to leverage his expertise to enhance IT departments and drive business success.

Accomplishments and Key Performance Indicators (KPIs)

Successfully managed VoIP systems for customers, identifying and fixing system issues promptly.
Played a key role in the development and testing of new products and systems.
Provided training to Tier 1 support technicians and handled escalations from Tier 1 and management on complex issues.
Managed SIP phones, Smart PBX, and assisted in customer turn-ups for over 150 companies.
Certified in SIP School and Polycom, proficient in setting up new clients for IP-based phone systems.
Created and maintained SIP phone systems and helped in creating help documentation for users.
Managed servers, IT helpdesk, Salesforce training, website creation, user accounts, and email management.
Proficient in HTML coding, PHPMyAdmin database management, and network administration.
Managed Office 365 accounts and Active Directory, providing comprehensive IT support.

Location and Travel

Open to: On-Site and Hybrid Roles.
Preferred Locations: Gilbert, AZ, and surrounding areas.
Compensation Seeking: Competitive salary commensurate with experience and responsibilities.
Position Seeking:
Seeking roles as a Snr. Voip Engineer.

Work Experience

Tier 3 VoIP Engineer at Broadvoice (October 2021 to Present)

Helped manage VoIP systems for customers, identified and fixed system issues, and participated in the development testing of new products and systems.
Provided training to Tier 1 support techs and handled escalations from Tier 1 and management on complex issues.

Senior Voice Engineer at Avalo Networks, LLC (February 2020 to March 2023)

Managed SIP phones and Smart PBX, assisted in customer turn-ups, and supported over 150 companies.
Identified and troubleshooted network environments, ensuring seamless operations for clients.

Voice Support Engineer at TextUs (December 2018 to December 2019)

Managed, created, and maintained SIP phone systems, assisted in setting up new clients for IP-based phone systems, and created help documentation for users.

Help Desk Technician at The Alternative Board (July 2015 to December 2018)