CJ Wilson

Regional Director of Operations

Executive Summary & Candidate Overview

Wilson is a highly accomplished professional known for his expertise in managing diverse workforces, fostering customer service excellence, and driving complex problem resolution. With a strong background in multi-unit account responsibility, he excels in defining objectives, delegating tasks, and implementing process improvements. Wilson is a strategic thinker who identifies areas of improvement, recommends proactive change initiatives, and effectively manages performance to achieve organizational goals.

Accomplishments and Key Performance Indicators (KPIs)

Throughout his career, Wilson has achieved remarkable milestones:

Successfully managed multi-unit account responsibility of critical care hospitals and senior care centers, exceeding budget targets and achieving operational excellence.
Cultivated and leveraged strong relationships with clients, faculty, and staff, resulting in zero findings on Joint Commission surveys and yearly state audits.
Developed and implemented new programs to increase brand awareness through marketing, enhancing the retail, patient, and food services dining experience.
Established hiring and onboarding strategies that streamlined recruitment processes and empowered teams for patient services and culinary operations.
Implemented specialty menus focusing on nutritionally healthy and allergy-safe foods, resulting in increased retail participation and customer satisfaction.

Location and Travel

Open to: Remote, Hybrid and On-Site roles.
Compensation Seeking: Competitive salary aligned with industry standards and role expectations.
Position Seeking: Leadership roles in operations management.

Work Experience

Regional Director of Operations - Compass Group USA (2018 – present)

Managed multi-unit account responsibility of critical care hospitals and senior care centers, exceeding budget targets and achieving operational excellence.
Led operational performance with direct reports, managers, and FTEs, defining objectives, delegating tasks, and implementing process improvements.
Cultivated and leveraged strong client relationships, resulting in zero findings on regulatory surveys and audits.

Director of Food and Nutrition - Morrison Health Care / Mobile Infirmary Hospital (2012 – 2018)

Headed the food and nutrition department of a 620-bed acute care hospital, establishing hiring and onboarding strategies and empowering teams for patient services and culinary operations.
Championed promotional marketing efforts resulting in increased retail sales and implemented programs to improve operational procedures.

Director - Sodexo Higher Education; Florida State University (2000 – 2012)

Managed over 14 retail locations spread across the entire campus, increasing retail participation and implementing specialty menus focusing on nutritionally healthy and allergy-safe foods.