Danny Allen

Executive Summary & Candidate Overview

A seasoned telecommunications professional with extensive experience spanning over two decades. Proficient in various aspects of telecommunications, including VoIP systems, network infrastructure, and advanced applications engineering. Demonstrates strong leadership skills and technical expertise, with a track record of successful project management and customer support.

Accomplishments and Key Performance Indicators (KPIs)

• Oversaw the installation and support of Shoretel/Mitel VoIP telephone systems, including advanced applications, contact centers, and 911 centers.

• Led a 2-year project to replace Nortel phone systems with Cisco Call Managers at multiple Walgreens stores, ensuring smooth implementation and providing technical support to technicians and end-users.

• Specialized in SIP trunking, SIP devices, and cloud-based hosted solutions, facilitating seamless transitions for clients.

• Provided comprehensive training and technical support on various telecommunications systems and applications, contributing to improved end-user proficiency and customer satisfaction.

• Managed installation projects, including scheduling, resource allocation, and troubleshooting, resulting in efficient project completion and customer satisfaction.

Work Experience

• Senior VoIP Engineer

  • Ideacom IT Voice - Nashville, TN

  • November 2015 to November 2023

  • Oversaw the installation and support of Shoretel/Mitel VoIP telephone systems, including advanced applications, contact centers, and 911 centers. Provided technical guidance and support to the team, ensuring successful project execution.

• Cisco Call Manager Lead Field Engineer

  • CompuCom - Nashville-Davidson, TN

  • January 2013 to November 2015

  • Led a 2-year project to replace Nortel phone systems with Cisco Call Managers at multiple Walgreens stores. Managed installation activities, provided technical support to technicians, and ensured adherence to project timelines and quality standards.

• Advanced Applications Engineer

  • Southeastern Telecom - March 2001 to February 2013

  • Specialized in computer telephony integration and VoIP applications. Collaborated with the sales department to engineer advanced applications, provided training to end-users, and offered technical support on various telecommunications systems.

• Technical Systems Engineer

  • Milner Voice and Data - May 1999 to March 2001

  • Provided technical support on Inter-tel/Mitel products, including Axxess systems and VoIP networking. Conducted user training sessions and assisted in troubleshooting complex technical issues, ensuring smooth operation of telecommunication systems.

• Installation Manager

  • Fulton Communications - February 1993 to May 1999

  • Managed installation projects, including scheduling, resource allocation, and supervision of technicians. Provided technical guidance and support to ensure the successful installation and deployment of telecommunication systems.

Location and Travel

• Open to: On-Site and Hybrid Roles.

• Compensation Seeking: Competitive salary commensurate with experience and responsibilities.

• Position Seeking: Seeking Senior VoIP Engineer roles.