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Voip Engineer II

Executive Summary & Candidate Overview

Adept in the telecommunications field, David possesses a rich background in VoIP engineering, system analysis, and network support. With extensive experience in deploying and managing complex telecommunications systems, he brings a strategic mindset and a proven track record of driving operational excellence. His leadership in technical troubleshooting, system optimization, and project management has consistently delivered tangible results for organizations. Moreover, his dedication to coaching and developing team members underscores his commitment to fostering a collaborative and high-performance work culture. Passionate about leveraging his expertise to drive organizational success, David is poised to contribute to the growth and development of teams and individuals.

Accomplishments and Key Performance Indicators (KPIs)
  • Successfully led the deployment of proprietary VoIP systems, collaborated with global carriers, and orchestrated the integration of new business lines.

  • Engineered robust live chat infrastructures for healthcare clinics, spearheaded compliance initiatives, and administered mission-critical systems.

  • Overhauled hardware inventory systems, developed SOPs for the Help Desk, and automated tasks through customized scripts.

  • Managed critical operational functions during staff shortages, enforced help desk policies, and improved incident response times.

  • Achieved top performer status in contracted IT support roles, implemented proactive troubleshooting strategies, and provided targeted technical mentorship.

Work Experience
  • VoIP Engineer II

    • Concentrix (Google Contract) - August 2021 to January 2024

    • Led deployment of proprietary VoIP system, applied advanced network diagnostics, and collaborated with global carriers. Developed operational procedures and championed continuous improvement initiatives.

  • System Analyst III

    • Texas Health and Human Services Commission - August 2020 to August 2021

    • Orchestrated deployment of live chat infrastructure, spearheaded compliance initiatives, and engineered IT projects to fortify systems against disruptions during the COVID-19 pandemic.

  • Network Support Specialist II - Senior Agent/Tech Lead

    • Texas Health and Human Services Commission - April 2019 to July 2020

    • Overhauled hardware inventory systems, provided technical leadership, and pioneered the development of customized scripts to automate tasks within the service desk.

  • Deskside Support Technician

    • Innovative Employment Solutions - September 2018 to April 2019

    • Provided Tier 2 support for consolidated help desk, led software upgrades, resolved Active Directory issues, and executed diverse IT projects.

  • Nest Support (Subject Matter Expert)

    • Trusource Labs (Now Everise) - October 2015 to August 2018

    • Managed critical operational functions, enforced help desk policies, conducted quality monitoring, and contributed to knowledge base enhancements.

  • Contracted Internal IT Support (Home Depot)

    • Kforce - January 2015 to October 2015

    • Achieved top performer status, implemented proactive troubleshooting strategies, and provided technical mentorship to internal talent.

Location and Travel
  • Open to: On-Site and Hybrid Roles.

  • Compensation Seeking: Competitive salary commensurate with experience and responsibilities.

  • Position Seeking: Seeking Senior VoIP Engineer roles.

  • High school diploma

    • Bastrop High School - August 2005 to April 2009

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Background Check (Upon Request)
Team & Role Fit Analysis (Upon Request)
Plan to Meet Objectives (Upon Request)
Relationships & Financials (Upon Request)

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