David Diaz

Voice Engineer Lead

Executive Summary & Candidate Overview

With over two decades of experience in the IT industry, David has demonstrated expertise in a wide range of technical areas. His roles have encompassed Desktop support, System Administration, Network Administration, and VoIP Engineering. David's commitment to excellence and his ability to provide effective support make him a valuable asset to any IT team.

Accomplishments and Key Performance Indicators (KPIs)

Throughout his career, David has achieved significant milestones, including successful implementations of voice infrastructure technologies and solutions across multi-site enterprise projects. He has effectively provided technical guidance, developed design documents, and coordinated with operations teams to ensure the smooth functioning of mission-critical production environments. Additionally, David has managed IT service desks, supported network engineers and VoIP engineers, and created Standard Operating Procedures (SOPs) for various agencies.

Location and Travel

Open to: On-Site, Hybrid, and Remote Roles.
Remote Roles: Open to discussing remote opportunities based on the specific position and requirements.
Compensation Seeking: Open to Review Upon Booked Meeting.
Position Seeking: Seeking senior in System Administration, Network Administration, or VoIP Engineering.

Work Experience

Voice Engineer Lead (VoIP Engineer) CACI / DOS, August 2015 to Present

Provided engineering support for multi-site enterprise Voice projects, including evaluation, design, implementation, and troubleshooting of voice infrastructure technologies.
Coordinated with operations teams for the design and build of voice infrastructure solutions supporting mission-critical production environments.
Worked closely with customers to understand goals, identify requirements, and design and implement solutions.

Analyst III (VoIP Engineer) CACI / NCIS, July 2012 to August 2015

Managed hands-on Cisco Unified Communication skills, including Call Manager, Unity Connections, UCCX, CER, CUP, PCA, and RTMT.
Conducted remote site deployment configuration and troubleshooted Cisco VoIP/Network equipment.
Handled troubleshooting of telephone and voicemail issues and processed MACs.

MDIA/ITCSU Support Lead CACI / NCIS - Quantico, VA, November 2011 to July 2012

Managed the ITCSU Service Desk in support of all agencies at the MDIA.
Setup servers for the ITCSU Service Desk and provided support to network and VoIP engineers.
Created Standard Operating Procedures (SOPs) and provided written instructions for end-users.

Network Systems Administrator Hewlett Packard (HP), August 2008 to September 2010

Provided Tier 4 level support to all Helpdesk tickets escalated from RDM, Service Desk, and Base Operation teams.
Demonstrated a deep understanding of the NMCI infrastructure and IT policies.
Extensively worked with Active Directory, Windows 2000/2003 servers, and Microsoft Exchange Server 2003.

Network Systems Administrator ZeroChaos, June 2008 to August 2008

Managed responsibilities similar to previous positions, subcontracted under ZeroChaos.
Provided support for the Navy Marine Corps Intranet (NMCI) and collaborated with HP.

Computer Consultant Self-employed, November 2006 to June 2008

Provided computer and network support to small businesses and home users on a per-call basis.
Responsibilities included network administration, cabling, telephone system support, and software troubleshooting.
Designed websites and configured Windows 2000 and Windows XP systems.