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Jason Vincent

Senior Systems Engineer

Executive Summary & Candidate Overview

With a background spanning S+NOC management, VoIP specialization, and senior engineering consultancy, Jason brings a wealth of experience in telecommunications. They excel in customer support, project management, and technical troubleshooting. Jason's expertise includes network deployment, VoIP engineering, and system validation.

Accomplishments and Key Performance Indicators (KPIs)

Jason's accomplishments include managing customer deployments, troubleshooting complex VoIP issues, and providing technical training and support. They have led teams in developing new products, implementing network solutions, and ensuring customer satisfaction. Jason's proficiency in VoIP architecture and system validation has contributed to the success of various projects.

Location and Travel
  • Open to: On-Site, Hybrid, and Remote Roles.

  • Remote Roles: Open to discussing remote opportunities based on the specific position and requirements.

  • Compensation Seeking: Open to Review Upon Booked Meeting.

  • Position Seeking: Senior Level Engineer roles focusing on telecommunications, VoIP, and network architecture.

Work Experience

S+NOC Manager / Senior Systems Engineer / VoIP SME Specialist Texas Data and VoIP Security - Blue Ridge, TX, August 2022 to November 2023

  • Managed S+NOC operations and provided senior engineering support for VoIP systems.

  • Gathered customer VoIP design specifications and managed trouble ticket escalations.

  • Conducted onsite deployments and provided technical training and support.

Senior Engineering Consultant I.T. Managed Services - Dallas, TX, January 2018 to August 2022

  • Provided CRM implementations and network engineering support for business and residential clients.

  • Managed trouble tickets and feature requests for software development.

  • Supported VoIP engineering and provided technical training for staff.

Senior Network Support Engineer Sonus / Ribbon Communications, August 2017 to January 2018

  • Provided senior-level network engineering support for Tier I service provider networks.

  • Supported architectural and engineering efforts for carrier-class BroadWorks platforms.

  • Worked remotely and effectively managed tasks with minimal supervision.

VoIP Architect / Senior Consultant Optum Technology United Health Group, September 2016 to October 2016

  • Participated in SIPREC NICE Engage Call Recording platform project planning meetings.

  • Provided architectural planning and capacity discussions for SIPREC NICE Engage platform.

  • Created Visio diagrams and provided technical analysis for network architecture.

Senior Implementation & Validation Engineer R&D Lab, January 2014 to December 2015

  • Upgraded Clearspan platform and conducted formal testing of SIP endpoint devices.

  • Managed software releases and provided technical documentation for product deployments.

  • Conducted network validations and provided technical support for customer deployments.

Senior Engineer / Senior Sales Engineer Uniden America Corporation, April 2011 to January 2013

  • Tested new software builds and managed bugs for SIP/IP DECT Honeycomb products.

  • Provided technical support for Tier I customers and managed hardware inspections and upgrades.

  • Developed test plans and provided training and support for SIP/IP DECT product line.

Senior Systems Engineer IT Consultant / Managed Services, Microsoft, September 2010 to April 2011

  • Developed internal documentation and network standards for technical staff.

  • Provided technical support for VoIP and data services and managed customer port projects.

  • Conducted Microsoft Exchange Server migrations and supported Juniper firewall configurations.

Senior Systems Engineer AirBand Communications Incorporated, August 2007 to September 2010

  • Provided pre-sales and post-sales technical support for VoIP switches.

  • Managed technical account relationships with various telecommunications providers.

  • Conducted network deployments and provided customer support for VoIP services.

  • Certified in Computer Science InfoMart Dallas, BroadSoft - Little Elm, TX

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Jason Vincent
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