Michael Palumbo

Senior Voip/NOC Support Engineer

Executive Summary & Candidate Overview

Michael possesses extensive experience in network operations and support, highlighted by his roles as a Senior VoIP/NOC Support Engineer and VoIP Network Engineer. He has a strong track record of managing NOC teams, analyzing SIP packets to identify network issues, and provisioning trunk groups and routing. With expertise in troubleshooting and resolving network issues, Michael is a valuable asset for maintaining critical business systems and ensuring optimal network performance.

Accomplishments and Key Performance Indicators (KPIs)

Michael's accomplishments underscore his proficiency in managing NOC teams, analyzing SIP packets, and troubleshooting network issues. He has successfully provisioned trunk groups, assisted with customer vetting and onboarding, and responded promptly to emergencies affecting critical business systems. Michael's ability to maintain server and hosting services, configure server security software, and provide multi-tiered support demonstrates his effectiveness in ensuring the reliability and security of network infrastructure.

Location and Travel

Open to: On-Site, Hybrid, and Remote Roles.
Compensation Seeking: Open to Review Upon Booked Meeting.
Position Seeking: Seeks Senior roles in network operations.

Work Experience

Senior VoIP/NOC Support Engineer
- Voyce Telecom
- January 2020 to April 2024
- Key Projects: Managed Tier One NOC team, analyzed SIP packets, provisioned customer trunk groups.
VoIP Network Engineer
- Rsquared Telecom - Akron, OH
- February 2017 to January 2020
- Key Projects: Analyzed SIP packets, provisioned customer trunk groups, assisted with customer vetting.
Senior Support Specialist
- 216Digital, Inc - Twinsburg, OH
- December 2014 to March 2016
- Key Projects: Maintained server and hosting services, provided multi-tiered support for hosting customers.
Technical Support
- World Wide Web Hosting
- August 2012 to January 2014
- Key Projects: Provided support and system administration to web hosting clients, maintained ticket responses.
System Administrator
- TUVRhienland NDTG
- January 2011 to August 2012
- Key Projects: Provided IT support, configured desktops and email addresses, assisted with day-to-day operations.